Ellie Swag Company Store FAQs

Answers to the most common questions:

DO I NEED TO REGISTER TO USE THE NEW SITE?

If you are accessing the new and improved store for the first time, you will need to register.

WHAT IF I’D LIKE TO ORDER ITEMS FOR PERSONAL USE?

You may use the same account for personal and business-related purchases. Please note: you will be responsible for all purchases not approved by your manager. It is recommended you confirm manager approval for business-related purchases prior to purchasing.

CAN I USE MY CORPORATE CREDIT CARD FOR PURCHASES?

Yes, purchases can be made using your corporate credit card and business-related purchases should be expensed. Please note: you will be responsible for all purchases not approved by your manager. It is recommended you confirm manager approval for business-related purchases prior to purchasing.

DELIVERY

Items noted “Inventory” show quantity on hand. They can be shipped within 2-5 business days from receipt of order if in stock. If not in stock, it may take 7-10 days production plus shipping time. Items noted “Custom Logo” will take 7-10 business days on average plus ship time. All items are shipped via FedEx unless otherwise stated. FedEx cannot ship to post office boxes or to APO/FPO addresses and does not deliver on Saturday unless this service is requested and confirmed with customer service.

RUSH ORDERS

For customers who require faster delivery, you may select the rush delivery option. Additional charges may apply based on expedited shipping and handling and will be added to your order.

SALES TAX

The sales tax presented on the purchase page is an estimate based upon the shipped to address. All state and local sales taxes will be calculated and charged once the product is shipped. The total price shown in the store may be slightly lower than the total amount billed to your credit card.

QUESTIONS, ORDER PLACEMENT, RETURNS, ORDER CANCELLATION, DEFECTS, TRACKING, ETC.

If you have any questions about a particular item or if you have a special request, please click the contact us link in the upper right section of the store.